FAQ
Have a question before you buy? Get in touch!
Email Customer Service at onlinecustomersupport@oldewoodltd.com
Call us at (234) 360-0501.
Email Customer Service at onlinecustomersupport@oldewoodltd.com
Call us at (234) 360-0501.
Each order is delivered common carrier to your business or job site. All orders are custom packaged on pallets, with lumber wrap and wooden sides/top to protect your order. Forklift unloading is recommended and material is packaged in bunks of 10-30-sq. ft.
Lead time varies depending on product quantity, custom specifications, and specie availability. Solid wide plank flooring with no finish applied typically ships in 3-4 weeks, while prefinished solid wide plank flooring typically ships in 4-5 weeks. For more information, please see our Order Expectations resource.
To place an order, simply call your Design Specialist for details. A 50% deposit will be required at the time your order is placed with the balance due before delivery
To add a wooden fireplace mantel to your cart, click the button to acknowledge that you accept the Terms and Conditions of Sale. Then, a green “Add to Cart” button will appear. Click the green button to add the mantel to your cart, specify your custom options, and checkout.
Mantels are inventoried and sold plus or minus 1”. We allow a 1” variance on our fireplace mantels. For example, a 10” x 10” mantel may measure 9” x 10” in the center, but both ends measure 10” x 10”.
Lead time for fireplace mantels can vary. Please understand that lead times are based on scheduling and are subject to change due to orders received. Mantels purchased without a custom finish or length can typically ship in 2 business days. Mantels purchased with a custom length and/or color can typically ship in up to 1 week.
Mantels are typically shipped via common carrier. Carriers require a contact name and contact number. The customer is responsible for unloading all material from the back of the delivery truck to the designated staging area. Material is commonly packaged for forklift unloading. However, they may be hand unloaded if the mantel size permits. Mantels can also be picked up at our showroom at 7557 Willowdale St., Magnolia, Ohio 44643.
Shipping damage, however unusual, may occur. If a shipment is received damaged, it must be noted on the delivery receipt. Taking pictures of the damaged material is encouraged. Olde Wood Limited® will not be responsible for filing a claim with the freight company without a notation on the delivery receipt.
